Effective Date: September 7, 2026

We aim to provide a reliable and straightforward shipping experience for all eligible orders placed through our website. This Shipping Policy describes the general procedures for order preparation, shipment, delivery, tracking, and handling of circumstances that may affect the normal delivery process. By completing a purchase, customers acknowledge the shipping practices and conditions described in this policy.

Shipping Availability

Shipping is currently available for eligible orders delivered within the United States. The availability of shipping may depend on the items included in an order, the destination, carrier coverage, and other logistical requirements. Certain addresses or locations may have limited delivery services or may not be eligible for shipment.

Customers are responsible for entering a complete and accurate delivery address during checkout. Please verify the recipient name, street address, apartment or unit number, city, state, and ZIP code before submitting an order. Delays, unsuccessful deliveries, returned packages, or additional charges resulting from incorrect or incomplete address information may be the customer’s responsibility.

Free Standard Shipping

Eligible orders with a merchandise subtotal of $20 or more qualify for free standard shipping. The minimum purchase requirement is generally determined using the qualifying merchandise value before applicable taxes and after adjustments that affect the merchandise subtotal.

Orders below the applicable $20 merchandise threshold may incur a shipping charge. When a shipping fee applies, the available charge will be displayed during the checkout process before payment is submitted, allowing customers to review the estimated order total.

Order Preparation

After an order has been successfully placed, the items will be prepared for shipment. Order preparation may include reviewing the purchase, confirming available merchandise, packing the products, creating the shipping documentation, and transferring the completed package to the selected carrier.

Processing time and transportation time are separate stages of fulfillment. The time required to prepare an order does not represent the time required for the carrier to transport the package to its destination.

Most orders are processed during normal business days. Processing may occasionally take longer because of increased order volume, product availability, holidays, weather conditions, operational interruptions, or other circumstances that affect fulfillment.

Transit and Delivery Estimates

Delivery timeframes provided at checkout or after an order is submitted are estimates and should not be considered guaranteed delivery dates. Actual transit times can vary based on the destination, selected service, carrier operations, weather, transportation conditions, and other factors.

After a package has been handed to the shipping carrier, delivery is subject to the carrier’s transportation network and operating schedule. Circumstances such as severe weather, transportation disruptions, unusually high package volumes, service interruptions, address-related problems, or other unforeseen events may result in delivery taking longer than initially estimated.

We do not guarantee a specific delivery date or time.

Tracking Information

When tracking is available, customers may receive shipment confirmation containing a tracking number or other delivery information. Tracking details can be used to monitor the movement of a package through the carrier’s tracking system.

Tracking information may not appear immediately after a package has been transferred to the carrier. A delay between shipment acceptance and the first tracking scan can occur. Customers should allow reasonable time for the carrier to process and update the shipment record.

In some circumstances, a package may continue moving through the carrier network even when tracking information has not changed recently. The carrier’s tracking system generally provides the most current information concerning the status and expected movement of a shipment.

Missing or Delayed Packages

If tracking indicates that a package has been delivered but cannot be located, customers should first check common delivery locations around the property. This may include the front entrance, mailbox, porch, reception area, parcel room, garage, or another secure location.

Customers may also wish to check with household members, neighbors, building staff, property management, or anyone else who may have accepted the package on their behalf.

If the shipment still cannot be located, please contact us at fairliferetailer@gmail.com and provide the relevant order and delivery information. We will review the information available to us and provide reasonable assistance.

For packages that remain in transit beyond the expected timeframe, customers should review the latest carrier tracking information. Where appropriate, contacting the carrier directly may provide additional details about the shipment’s current location or expected delivery.

Damaged or Incorrect Orders

If a shipment arrives with visible damage, contains an incorrect product, or appears to have been affected during transportation, please contact customer support as soon as reasonably possible.

When reporting a shipping or product issue, please provide the order number and a description of the problem. In some cases, photographs of the package, shipping label, or affected merchandise may be requested. Such information can help us understand the condition of the shipment and determine the appropriate way to address the situation.

Address Changes

If you discover that the shipping address entered during checkout is incorrect, contact customer support as soon as possible. We will make reasonable efforts to assist, but an address modification cannot always be completed after an order has entered processing or been transferred to the carrier.

Once a package has shipped, available delivery changes, rerouting options, or address corrections may need to be handled directly with the carrier. Additional fees associated with rerouting, reshipping, or correcting an address may apply when the original address was entered incorrectly by the customer.

Unforeseen Shipping Delays

Delivery and fulfillment schedules can occasionally be disrupted by circumstances outside our reasonable control. Such circumstances may include severe weather, natural disasters, transportation interruptions, carrier outages, public emergencies, holidays, inventory limitations, unusually high demand, or other events that interfere with normal shipping operations.

When a significant disruption occurs, we will make reasonable efforts to continue fulfilling orders and provide customers with relevant information that is available to us. However, unexpected circumstances may prevent us from providing an exact delivery estimate.

Contact Information

For questions concerning shipping, tracking, delivery, order processing, or other fulfillment matters, please contact us using the information below.

Email: fairliferetailer@gmail.com

Phone: 1-800-648-5415

Mailing Address:

6244 CASTLEGATE DR W APT 9307
CASTLE ROCK CO 80108
US